Railroad Emergency Number: 1-800-342-1131

• Press 3 and then 2 to report an emergency on RailAmerica properties within the U. S.
• Press 3 and then 3 to report an emergency on RailAmerica property within Canadian Provinces.

To report a railroad emergency please contact our 1-800-342-1131 using the prompts noted to properly route the emergency call.  Please be prepared to provide you name, the emergency issue, and location of incident.

RailAmerica considers safety first and is dedicated to first response emergency call center.  We consider the following to be railroad emergencies:

• All Potential Emergency situations related to railroad property or right-of-way; including:
  • Bridges or structures hit by automobiles
  • Fire Equipment on or near tracks.
  • Search parties on track or right-of-way
  • Automobile accidents on or near tracks – or automobile on tracks
• Blocked Track – Auto or object obstructing track
• Crossing Accident-Accident involving auto or train at a crossing
• Crossings Malfunctioning-Gate or signal activating falsely or not operating
• Environmental – Hazmat Emergency-Hazardous material release
• Trespassing – Non-authorized personnel/vehicles on railroad private property
• Theft or Vandalism – Theft or defacement of railroad property

Contact RailAmerica for non-emergencies by selecting a category below.